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Phone Calls (Training & Support)
Article Written by: Segovia Smith - September 01/02

People always say... "There's power in knowledge!"

Topics covered in this article:

The Importance of Training Calls

Using technology to your advantage
Real Success Stories and Testimonials

Note: Some of the information outlined in this article directly references tools and information used by the Global Online System.

The Importance of Training Calls

Okay, so you've stared a new business and you want to work it from home. That's fantastic. First off, lets take note of a few things:

  • Without advertising no one is ever going to know your business exists.

  • You are now officially a "One-Person-Show", so it is your responsibility to seek out and learn new ways to improve and develop your marketing strategies.

  • You don't have the benefit of a weekly "Monday Morning Sales Meeting" with the rest of your staff or coworkers.

Keeping these things in mind, you do however have some fabulous resources at your fingertips. You can read and learn many techniques on the Internet.

But, best of all, you now have an amazing opportunity to listen to live training calls twice a week.

These will be hosted by the best of the best. People who have been exactly where you are and spent months in the trenches learning the tricks of the trade.

The information you will gain from these calls will be invaluable to the growth of your new business.

I would suggest that you get a calendar or a day-timer and mark down 4 weeks in advance when each live training calls is scheduled, who will be the keynote speaker and what topics they will be covering.

Using Technology to Your Advantage

As you can see, I'm a technologist and I believe that the more you know how to take advantage of the tools and resources around you, the faster your business is going to grow.

Just take a look at this web site for an example.

So I was cruising the aisles of my local electronics store looking for ways to improve my business. Low and behold I found several great little toys for recording phone conversations.

"Record-A-Call" or "CallCorder"

Both are very similar. The idea is simple. You plug this little adapter between your base phone and your handset and it will listen to and pick up on both sides of the conversation.

You can then plug this into the Mic jack on a cassette recorder or a hand held tape recorder and you now have one very powerful tool.

You can pick one of these units up for under $15 and a cassette recorder or a hand held recorder will cost you between $30 - $100, depending on the quality.

In closing I would suggest that you login to your training web site right now and mark down the upcoming live training schedule.

TIPS

  • The advantages of buying a larger desk size recorder are; the tapes can go up to 120+ min in length and it is much less expensive to buy more tapes.

  • These tapes can also then be played in your car, stereo, etc. Which you can't do with the small hand held tapes.

Success Stories and Testimonials

Hi Segovia,

I just wanted to write you a quick thank you note and let you know your article has increased my bottom line in only two days. Up until recently I was missing out on some extremely valuable information as I have a demanding job and find it hard to get home in time for the live training calls. Now that I have a system in place to record all the calls, I am able to have my roommate tape them for me.

Just yesterday I was listening to one of the calls that I would have otherwise missed and some of the information I learned from that call helped me make a sale to a friend that I was trying to find information on a specific product for several weeks now.

Thanks Man,

Scott Carmichael
North Vancouver, B.C. Canada


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